Courses Category:

Client Service

From the services you provide to your clients, to the ways you serve them (in person, phone, video, internet), the category “Client Service” runs a large gamut. 

These courses will help you better understand the business aspects of providing the best service to your clients, helping them find their best outcomes.

Find more course categories below.

$79

Advocating with Pediatric Patients & Families

Earn 2.0 ethics CEs toward your BCPA. Learn how to advocate with pediatric patients and families as they navigate the pediatric healthcare systems.

This course is rated

Advocating with Pediatric Patients & Families Person
2 5 2
5 out of 5 stars
$49
Image - Best Practices in Advocacy and Care Management

Best Practices In Independent Advocacy and Care Management

Earn 2.0 ethics CEs toward your BCPA or learn about best practices to prepare for your BCPA exam. This is an advanced ethics course to make sure you are prepared to practice advocacy effectively, efficiently, and ethically.

This course is rated

Best Practices In Independent Advocacy and Care Management Person
53 4.72 53
4.72 out of 5 stars
$29
Overcoming Objections course image

Client Acquisition: Overcoming Objections

Earn 1.5 CEs toward BCPA Objections independent advocates hear: “It’s too expensive to hire an advocate!” or “I can get one for free at the hospital, so why should I hire you?” Learn how to get past these barriers to acquire a new client.

This course is rated

Client Acquisition: Overcoming Objections Person
60 4.92 60
4.92 out of 5 stars
$29
Main Image for Assessments and Price Estimates

Assessments and Price Estimates for Your Work with Your Client

Earn 1 CE (BCPA)Learn to assess your work plan for your client, then price your work accurately.

This course is rated

Assessments and Price Estimates for Your Work with Your Client Person
88 4.86 88
4.86 out of 5 stars
$29
converting callers to clients - main image

Client Acquisition: Converting Callers to Clients

Earn 1 CE (BCPA) Learn how to conduct successful phone conversations with prospective clients leading to a contract and payment, too.

This course is rated

Client Acquisition: Converting Callers to Clients Person
78 4.87 78
4.87 out of 5 stars
Free
patient advocate certifications logos

Is Advocacy Certification Right for You?

(Sample Course)
Determine whether certification would benefit you, your practice, and your clients.
Free
logo-understanding the allegiance factor

Understanding the Allegiance Factor

(Sample Course)
The Allegiance Factor is a pivotal concept for independent patient advocates to embrace.


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