Courses Category:
Client Service
From the services you provide to your clients, to the ways you serve them (in person, phone, video, internet), the category “Client Service” runs a large gamut.
These courses will help you better understand the business aspects of providing the best service to your clients, helping them find their best outcomes.
Find more course categories below.
$79
Advocating with Pediatric Patients & Families
Earn 2.0 ethics CEs toward your BCPA. Learn how to advocate with pediatric patients and families as they navigate the pediatric healthcare systems.
$49
Best Practices In Independent Advocacy and Care Management
Earn 2.0 ethics CEs toward your BCPA or learn about best practices to prepare for your BCPA exam. This is an advanced ethics course to make sure you are prepared to practice advocacy effectively, efficiently, and ethically.
$29
Client Acquisition: Overcoming Objections
Earn 1.5 CEs toward BCPA Objections independent advocates hear: “It’s too expensive to hire an advocate!” or “I can get one for free at the hospital, so why should I hire you?” Learn how to get past these barriers to acquire a new client.
$29
Assessments and Price Estimates for Your Work with Your Client
Earn 1 CE (BCPA)Learn to assess your work plan for your client, then price your work accurately.
$29
Client Acquisition: Converting Callers to Clients
Earn 1 CE (BCPA) Learn how to conduct successful phone conversations with prospective clients leading to a contract and payment, too.
Free
Is Advocacy Certification Right for You?
(Sample Course)
Determine whether certification would benefit you, your practice, and your clients.
Determine whether certification would benefit you, your practice, and your clients.
Free
Understanding the Allegiance Factor
(Sample Course)
The Allegiance Factor is a pivotal concept for independent patient advocates to embrace.
The Allegiance Factor is a pivotal concept for independent patient advocates to embrace.