Course Category:
Basic Courses
(numbered 100 to 499)
Basic level courses are basic courses available to all learners for $29.
APHA members may take these courses for free or at a discount. Learn more.*
Find more course categories below.
Understanding the US Healthcare System
Earn 1 General CE This session provides a practical, high-level overview of the U.S. healthcare system to help patient advocates better navigate the complex environment their clients face. Participants will explore the structure of healthcare delivery, the roles of providers, payers, and regulators, and the fundamentals of public and private health insurance, including benefit design, utilization management, and appeals.
Client Acquisition: Overcoming Objections
Earn 1.5 CEs toward BCPA Objections independent advocates hear: “It’s too expensive to hire an advocate!” or “I can get one for free at the hospital, so why should I hire you?” Learn how to get past these barriers to acquire a new client.
Assessments and Price Estimates for Your Work with Your Client
Earn 1 CE (BCPA)Learn to assess your work plan for your client, then price your work accurately.
Client Acquisition: Converting Callers to Clients
Earn 1 CE (BCPA) Learn how to conduct successful phone conversations with prospective clients leading to a contract and payment, too.
Financial Basics: Budgeting, Cash Flow, and Capitalization
Give your practice a better chance of succeeding when you understand how to budget, how to manage cash flow, and how to capitalize your practice.