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Best Practices In Independent Advocacy and Care Management

2 minutes of reading
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Already Registered? Click on the first lesson below. or .Read the Reviews Course Description: Running a highly ethical, efficient, and effective advocacy or care management practice means relying on best practices, tried, true, and tested. This course covers best practices in a variety of business and client-focused areas: Managing your practice (legal, financial, insurance) Client Service best practices Marketing best practices Personal, professional best practices It will help you run your business, treat your clients and work with them well, […]

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Client Acquisition: Overcoming Objections

2 minutes of reading
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Already Registered?  Click on the first lesson below. or .Read the Reviews Course Description: Whether it’s an everyday conversation, or on the phone with a potential client, we hear objections about our work as private patient advocates. They cite such barriers as “Only rich people can afford an advocate” or “I can get a patient advocate for free at the hospital, so why would I pay you?” and others. Whether it’s an everyday conversation, or on the phone with a

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100 Days to Launch Your Practice

1 minute of reading
100 days to launch your health or patient advocacy practice - logo

100 Days to Launch Your Practice was developed to teach you about the business of advocacy, and give you the tools to launch and grow a successful health/patient advocacy or care management practice. This Patient Advocacy Training course focuses specifically on the business aspects of running such a practice. With APHA’s proprietary educational material and tools, this course is a soup-to-nuts, 25-module self-guided program that is delivered at your own pace and on your own time. We also offer drop-in

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The Ethics of Health and Patient Advocacy

2 minutes of reading
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Already Registered?  Click on the first lesson below. or Read the Reviews Course Description: One of the most important fundamentals to health and patient advocacy as a profession is its reliance on its codes of ethics to inform performance and expectations. Several codes have been developed over the years, all of which support advocacy as perhaps the most ethical profession among those who choose to work in healthcare systems. This course will walk you through the core values upon which

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Client Acquisition: Converting Callers to Clients

2 minutes of reading
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Already Registered?  Click on the first lesson below. or Read the Reviews Earn 1 CE toward your BCPA Certification. Course Description: Your phone rings, and you find a prospective client on the other end, hoping you can help them with your advocacy skills. After a long and friendly conversation where you show them just how helpful you can be, the two of you hang up the phone – and you never hear from them again. What went wrong? You were

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