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Best Practices In Independent Advocacy and Care Management

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Already Registered? Click on the first lesson below. or .Read the Reviews Course Description: Running a highly ethical, efficient, and effective advocacy or care management practice means relying on best practices, tried, true, and tested. This course covers best practices in a variety of business and client-focused areas: Managing your practice (legal, financial, insurance) Client Service best practices Marketing best practices Personal, professional best practices It will help you run your business, treat your clients and work with them well, …

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Client Acquisition: Overcoming Objections

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Already Registered?  Click on the first lesson below. or .Read the Reviews Course Description: Whether it’s an everyday conversation, or on the phone with a potential client, we hear objections about our work as private patient advocates. They cite such barriers as “Only rich people can afford an advocate” or “I can get a patient advocate for free at the hospital, so why would I pay you?” and others. Whether it’s an everyday conversation, or on the phone with a …

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100 Days to Launch Your Practice

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100 Days to Launch Your Practice was developed for you if you are interested in launching or growing a successful health/patient advocacy or care management practice. It focuses specifically on the business aspects of such a practice. We assume you already have basic advocacy or care management skills, but lack the business acumen required to sustain and grow a practice. Then we fill in those business-knowledge gaps to allow you to focus on your patient-clients. APHA Academy is a combined …

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The Ethics of Health and Patient Advocacy

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Already Registered?  Click on the first lesson below. or Read the Reviews Course Description: One of the most important fundamentals to health and patient advocacy as a profession is its reliance on its codes of ethics to inform performance and expectations. Several codes have been developed over the years, all of which support advocacy as perhaps the most ethical profession among those who choose to work in healthcare systems. This course will walk you through the core values upon which …

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Pandemic! Serve Clients, Preserve and Grow Your Practice

Pandemic Course for Advocates and Care Managers

Already Registered?  Click on the first lesson below. or .Read the Reviews Course Description: Whether it’s COVID-19, or H1N1, or any other health-related crisis that throws a monkey wrench into one’s day to day work, planning for success is imperative. How do we take care of our clients when we can’t see them in person? How do we provide them with peace of mind? How do we uncover the services they need, and help them get what they need from the …

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Assessments and Price Estimates for Your Work with Your Client

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Already Registered?  Click on the first lesson below. or Read the Reviews Course Description: You have a yes! You and a new client have discussed possibilities and they are now eager to work with you. They need you, and you are poised to help them weather their healthcare system storms… but… now there are many more questions that need answers: What’s the plan? HOW will you help them? How will you affect their outcomes? What are their hopes? What are the …

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Client Acquisition: Converting Callers to Clients

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Already Registered?  Click on the first lesson below. or Read the Reviews Earn 1 CE toward your BCPA Certification. Course Description: Your phone rings, and you find a prospective client on the other end, hoping you can help them with your advocacy skills. After a long and friendly conversation where you show them just how helpful you can be, the two of you hang up the phone – and you never hear from them again. What went wrong? You were so …

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Setting Your Prices

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Already Registered?  Click on the first lesson below. or .Read the Reviews 2 CEs are available toward BCPA certification. See “CEs” below. Course Description: It’s part art, and part science: pricing your services accurately – high enough to maintain and grow your practice, but low enough that clients will want to pay for your services. It can be done through simple math – but how exactly are you supposed to do that math?  This course will help you understand the basics …

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Financial Basics: Budgeting, Cash Flow, and Capitalization

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Already Registered?  Click on the first lesson below. .Read the Reviews  or Giving Your Practice a Healthy Financial Start Course Description: Starting an advocacy or care management practice means you must develop business skills to support your advocacy skills. Without business skills and application, your new business will fail! The financial basics taught in this course will show you how to give your new practice a strong foundation through proper planning. You will create start-up and first year budgets, learn about …

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Best Practices for Naming Your Practice

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Already Registered?  Click on the first lesson below.  or (Sample Course ~ Register for Free) Course Description: You may be surprised to learn that naming your practice isn’t simply about the name you like. It’s more about the name that will be distinctive, and will help you achieve your future goals. This course will walk you through the important aspects of naming your new advocacy practice, including marketing, legal, and practical considerations. Choose this Course: to help you decide what …

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