Ratings and Reviews: Client Acquisition: Overcoming Objections (103)

Excellent

helpful

Great course , every engaging and realistic. Offers great suggestions for overcoming pushback and objections you frequently hear.

Excellent resource, especially for those who are new to selling a service – provides great examples of responses to common questions and objections.

Excellent course. I like having the quick review guide and the easy bullet point presentation.

Appreciated diving into specific objections advocates are faced with.

excellent

Although I took this to earn CEUs for my BCPA, I found it to be a great refresher course to what I had learned in the past through Trish Torrey’s seminars. It is good to first identify the reason behind objectives and hear valuable responses.

Directly useful tips to overcome objections that are very likely to be used

Well done. Easy to understand

Great content!

Tough topic! Great advice:)

Great content! Will be equipped with insights to handle objections professionally and effectively. More importantly, truthful.

Great content

Addressed questions I have been asked, but didn’t know how to respond to. Very helpful!

well done

Very good course and with great tips

Good content. Particularly the part regarding providers & general public. I am often finding they are more objectional than potential clients. Thank you!

Excellent

Helps you anticipate how to respond to objections.

good info

Another spot on class. I feel empowered to handle objections. This can be difficult to do, but direct responses make this so much easier.

It’s always good to have a response in mind when a client or a family member objects to your proposal! Some good thoughts here!

i appreciate the information from a former provider as well as a new advocate- information was well organized and summarized

Was helpful in making me aware of what potential clients may be thinking

Very helpful guidance through the process of turning objections into an opportunity, and to positively counteract the person’s disappointment. Useful tools to educate, to prove one’s worth, and to grow the profession.

Process for developing a proper educated response to objections when encountering the general public, healthcare professionals, potential clients was very helpful – class absolutely worth the time! Thank you

Excellent Examples

Very informative

Real world examples. Loved the format. Would appreciate script in addition to recording.

This is a good course to understand customer, provider, and general public objections to advocates. You learn to understand where the objections come from and how to respond.

Informative!

I learn something new with these classes.

Discusses objections from potential clients, doctors, nurses, billing department, and the general public. Provides professional answers for these common objections.

I loved the examples. Lots of useful examples.

Once again, Trisha provides common sense responses to things we as advocates will hear from potential clients. Even if you’ve already dealt with objections, it never hurts to have a refresher.

I like these practice up courses because they help Patient Advocates advocate for themselves which in turn helps the patient/client

Very informative

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Good foundational course to help us consider what objections we may encounter and how to address them.

Very helpful on how to guide patients through your work in an informative way.

Great helpful content

Great review of how to handle objections, see them as opportunities and get hired!

Happy to see the real life examples and ways to respond.

Thanks for the practical advice.

Excellent resources!

Some helpful hints on how to deal with clients who are hesitant to hire independent advocates.

Some helpful hints on how to deal with clients who are hesitant to hire independent advocates.

Well put together and easy to listen to

Gives me confidence in my ability to gain clients.

Great content and very useful information.

This course was very helpful in understanding objections and how to respond; thoroughly enjoyed it.

People say these things to me all the time and now I know how to respond. Thank you!