Lesson 3: Client Service Best Practices

Course: Best Practices in Independent Advocacy and Care Management Lesson 3:   Client Service Best Practices There is far more to how well we treat our clients than just being nice or kind. In fact, sometimes “nice” or “kind” doesn’t serve them well at all. Client service (which may sound more familiar as “customer service”) is about the many ways we make our clients feel valued, but even more so, well-served. This lesson will last for about 28 minutes. Upon completion, […]

Lesson 3: Client Service Best Practices Read More »