104-3

  Course:  Converting Callers to Clients: Carrying on the Conversation Lesson 3: Understanding the Caller’s Mindset In Lesson 2 we reviewed a typical potential client call – one that falls apart and does not result in a contract or payment. To understand what WOULD work, what DOES work better, we need to better understand the state of mind of the caller – the patient or the caregiver. When they speak, when they ask questions, when they vent – what are […]