Are you ready to move from frustration to action? Watch this working session hosted by APHA, led by Primary Record founder Jean Ross. Using real-world cases – such as missing test results, proxy access barriers, failed fax loops, and incomplete record transfers – we clarify what truly qualifies as information blocking. You will learn how to document issues, and how to draft and file a formal complaint. The session also covers how consumer apps and patient-access APIs fit into the enforcement landscape and what to expect as information blocking oversight evolves in 2026. This course has been approved for 1 Ethics CE by the Patient Advocate Certification Board.
Suggested Prerequisite: Please view the CE recording from November’s session, From Cures to Action, and come prepared with a question!
Learning Objectives:
- Differentiate between information blocking as defined by federal regulation and noncompliant or inefficient healthcare workflows within the U.S. healthcare system.
- Identify common information-blocking scenarios encountered in patient advocacy practice, including delayed or incomplete records, proxy access barriers, and failed data transfers.
- Apply a structured process to document, draft, and submit an information-blocking complaint on behalf of a client.
- Describe the role of consumer applications and patient-access APIs in supporting patient access to electronic health information.
- Explain anticipated developments in information-blocking enforcement in 2026 and the implications for patient advocacy practice and systems-level change.
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