Artificial intelligence is rapidly entering healthcare, but many patients and advocates are unsure how to use it effectively. In this session, healthcare innovation strategist and two-time open-heart surgery survivor John Duffield shares how he used AI during his own cardiac journey to interpret medical information, prepare for appointments, and organize complex care decisions. Through real-world examples, participants will explore how AI tools can support health literacy, strengthen communication with care teams, and empower patients navigating complicated healthcare experiences. This course has been approved for 1 General CE by the Patient Advocate Certification Board.
Learning Objectives:
- Evaluate how artificial intelligence tools can support patient understanding of complex medical information and treatment decisions during healthcare navigation.
- Apply communication strategies that incorporate emerging technologies to support patient engagement, question preparation, and understanding of care recommendations.
- Identify ethical considerations, professional boundaries, and limitations associated with the use of artificial intelligence in patient advocacy practice.
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