Cut through the red tape and learn how to turn the 21st Century Cures Act into real wins for your clients. In this fast-paced session, you’ll discover what information blocking is, how to identify its true root causes, and how to choose the right escalation path to create real change. Jean Ross, RN, co-founder of Primary Record, will share a practical, case-based playbook for filing effective complaints and documenting advocacy clearly and ethically, so the advocate community’s boots-on-the-ground insights can shape future federal policy. You’ll leave with plain-language scripts, a mini checklist, and the confidence to counsel families on their rights and timelines, all aligned to everyday advocacy practice. This course has been approved for 1 Ethics CE by the Patient Advocate Certification Board.
Learning Objectives:
- Define “information blocking” and describe how client-requested electronic health info must flow via patient access pathways.
- Distinguish common root causes of blocked access (provider policy vs EHR configuration vs process gaps) and map the right escalation path.
- Apply the appropriate grievance/appeals/complaint routes and draft the core elements of a well-documented information-blocking report for a real-world case.
- Counsel clients on their rights to timely electronic access and set expectations about timelines, roles, and limitations.